I wanted to express my sincere thanks for appointing Marcello Pisto as our strata manager. From the very first email that I received from Marcello, our interactions have been marked by the highest level of professionalism and service. To work with someone who shows a genuine care for their clients and the work they do, has been a true gift.
Marcello has gone over and above to assist and accommodate us. So much so that he agreed to host our AGM on a Saturday, in order to allow me to attend via phone, given the time difference between Sydney and New York. Moreover, Marcello suggested that we host the meeting on-site, as he wanted to get a first-hand understanding of our building and the various issues we’re facing (despite the suspected inconvenience to himself). He has also liaised with owners in the building to resolve matters that were not properly addressed previously.
I cannot compliment or thank Marcello enough. He has imbued in our strata committee, and our building, a sense of confidence and optimism that we have not felt for many years. Marcello is a credit to your company and the Kooper & Levi reputation